Leading IT Management Practices

Goal 4: Adopt leading IT management practices and develop organizational competencies to effectively and securely use technologies. Goal 4 improves technology and information stewardship. Strategies improve the processes that IS and other technology support teams at the University use to deliver services and manage projects. It provides greater capabilities to secure and protect information assets and maintain a high availability of important applications and technology services.

Initiatives

  1. Implement IT governance.
  2. Adopt IT Service Management methods and a service management software application across IS.
  3. Create an IS-wide project management office and adopt consistent tools and practices for resource planning and project management.
  4. Maintain an up-to-date business continuity strategy and disaster recovery plan in alignment with institutional priorities.
  5. Develop a comprehensive security strategy and security awareness program.
  6. Strengthen and expand our organizational capabilities.